We respect your privacy and we abide by the following privacy policy.

Bicycle Parts Wholesale is committed to providing you with the highest levels of customer service. This includes looking after your privacy.

We respect the privacy of our customers and therefore have adopted a set of information management guidelines that are the foundation of our customer relationships. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will immediately be posted on this page.

This statement, called "Protecting Your Privacy Online", sets out important information about privacy protections which we extend to your personal information. It relates to personal information that you provide to us through our websites.

We do not, under any circumstances:

Link IP addresses to anything personally identifiable
Provide personal information to any third party
Share the information we track on this site, in any form, with advertisers or any other parties
Release personal information about any individual visitor

Bicycle Parts Wholesale collects personal information in a number of ways, including:
directly from you, such as when you enter your personal details on our website (eg during registration or application for products.), or in documents such as an application form;
from publicly available sources of information;

Your personal information may be used to:

identify you and to assist you to purchase our products more easily;
provide the products you require;
administer and manage the products you purchase from us, including charging, billing and collecting debts;
gain an understanding of your requirements in order for us to provide you with better, more personalised services that are tailored to your needs;
conduct appropriate checks for credit-worthiness and for fraud;
research and develop our products;

Your personal information may be collected to promote and market to you our other products which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material.

The types of personal information we collect from you will depend on how you use our web site. Such information may include your name, date of birth, gender, current and previous addresses,

telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your Bicycle Parts Wholesale username or password.

If you choose not to provide personal information, we may not be able to provide you with the products you require, or the level of service on which we pride ourselves.

Our websites record other information as well. This information is used to improve the structure and performance of those sites to provide users with an improved service. Whenever a page is requested from our web server, we record the time, date and URL of the request, along with information on the browser software that is being used.

Bicycle Parts Wholesale uses “cookies”. Cookies are pieces of information that a web site can transfer to an individual's computer hard drive for record keeping. Cookies can make using our websites easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services we offer. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Bicycle Parts Wholesale takes all reasonable precautions to ensure that the personal information we collect, use is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That’s why we recommend you:

let us know if there are any errors in your personal information; and
keep us up to date with changes to your personal information such as your name or address.

If you wish to access or modify personal information which you have provided via our websites, but cannot access that information at our websites, please send an email using the Contact Us page.

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know by sending an email using the Contact Us page. You may be required to put your request in writing for security reasons.

We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.

While we strive to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or receive from our online products. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.

Credit card information is among the most important data we collect. Bicycle Parts Wholesale operates secure servers to minimise the risk of unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards over the EFTPOS network. For obvious reasons, please do not send credit card information through unsecured email.

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our websites.

Bicycle Parts Wholesale is not responsible for the content or the privacy policies of external Web sites to which we may link.

You can:
use the Contact Us page to send your questions and comments via email; or
write to our Privacy Manager, at:
Bicycle Parts Wholesale 76 - 80 Micro Circuit Dandenong Victoria Australia 3175